Troubleshooting Common Issues

Here are some common issues we've seen and how to solve them.

• Check Credentials: Ensure that the email and password entered are correct. Remember that passwords are case sensitive.

• Correct Email: Verify that the email address being used to log in is the one registered with your account.

• Password Reset: If you've forgotten your password, click on the 'Forgot Password?' link to initiate a password reset.

• Browser Issues: Try clearing your browser's cache and cookies or try logging in from a different browser or incognito mode.

• Spam/Junk Filters: Check your spam or junk mail folder for the email.

• Email Accuracy: Confirm that the email address in your profile is spelled correctly.

• Alternate Email: If issues persist, contact your direct supervisor to update your email address in the system and attempt another password reset.

• System Delays: Be aware that email deliveries can be delayed. If you don't receive the email immediately, wait a few minutes.

• Required Fields: Confirm that all mandatory fields are completed. These fields are usually marked with an asterisk (*).

• Error Messages: Pay attention to any messages or banners indicating missing or incorrectly filled details.

• Support Ticket: If you continue to experience issues, submit a support ticket through the help section or contact your system administrator.

• Correct URL: Ensure you are visiting the correct URL: https://app.nurturetechnology.ca/

• Expired Links: Do not use the link provided in the initial email invitation to access the platform, as it is meant solely for setting up a password and expires after use.

• Network Connection: Check your internet connection to ensure you have active and stable Wi-Fi or wired network access.

• Firewall or Security Settings: Verify that your firewall or network security settings do not block access to the Nurture site.

• Browser Compatibility: Ensure that you are using a supported browser. The platform works best on the latest versions of Chrome, Firefox, Safari, or Edge.

• Device Issues: If problems persist on one device, try accessing the site from a different device to determine if the issue is device-specific.

• Contact Support: If none of the above solutions work, contact the Nurture support team for further assistance. Provide them with details of the issue, error messages received, and steps already taken.

Method 1: Reset via the login screen

1. Navigate to https://app.nurturetechnology.ca/   

2. If signed in, sign out of your account.  

3. On the log in screen, select “Forgot password?”  

4. Enter the email associated with your account and click on “Send email” 

Method 2: Reset from Your Profile

If you already know your current password and simply wish to change it, you can go to "Your profile" and set a new password in the "Change Password" tab.