Nurture for Supervisors

As Nurture evolves, please note that changes to access levels may be made as needed.

The term "Clients" on Nurture can be thought of as Persons Served.

A Supervisor User Role in Nurture represents professionals primarily involved in case management activities/tasks, and supervise a Client/Client Program.

• Supervisors can manage Clients, such as:

  • Editing their personal information

  • Adding, editing, and deleting Documents

  • Adding and editing Daily Logs

  • Adding and editing Critical Incidents

  • Adding, editing, or removing Contacts

• Supervisors can enable/disable Client access to Care Providers

• Supervisors can manage Client Programs, such as:

  • Adding frontline staff to a client's roster

  • Managing program information such as description, status, CIR passwords etc.,

• Supervisors can view Users

• Supervisors can view Houses/Facilities

• Supervisors can view Agency Settings

Your home view is the Client list page:

To access a client's profile, simply click on their name in green, or click on the view button located at the far right.

Access Permissions

You will be able to see and edit all clients across your agency.

Client Profiles contain all the relevant information and documentation pertaining to your client.

From this view, you may also submit Daily Logs, Critical Incidents, Documents, and post Comments.

In the Header, you can view basic information such as the client’s residence, birthday, and assigned supervisor. Additionally, you will have access to their Children’s Services ID Number (if applicable) and Personal Health Number. You can also find intake details, including the expected intake date and the actual intake date.

At Nurture, it's important to note that we emphasize the client's chosen name first.

Preferred Name: a Client's Preferred name will take precedence over their legal name on Nurture. In a client profile, the name in bold is the Client's preferred name.

Legal Name: a Client's legal name is the secondary text that appears below their preferred name. This is the name that must and will be used on legal documentation.

Status: A client's status signifies their status with the Agency. By default, only Active clients will display on the page.

You will find the same thing from within the Client List page:

Tabs in a client's profile contain the features you as a Supervisor will interact with regularly.

Every client will have the following tabs:

• About: To view client information such as their birthday, description, intake information etc.,

• Daily Logs: To view and edit the client’s daily log notes. This helps keep track of day-to-day activities and observations.

• Critical Incidents: To view, edit, and submit reports on Critical Incidents involving the client, ensuring timely and accurate documentation.

• Program: To access all information related to the Client’s Program, including details about the program itself and the staff providing care to the client.

• Documents: View important files and documentation relevant to the client, excluding Critical Incident Reports (CIRs) and Daily Logs.

• Contacts: View a list of the Client’s approved Contacts, including names, phone numbers, email addresses, and their relationship to the client.

• Comments: To start and reply to conversation threads with your team.

When you create a new CIR, the CIR is automatically saved as an "In-Progress" CIR. In this status, you can leave and come back to your CIR until you are ready to submit the incident.

Critical Incidents have 8 different sections (following the CFS Format).

1. Child or Youth's Information

2. Facility Information

3. Incident Background

4. Type of Incident

5. Incident Details

6. Restrictive Procedures

7. Notifications

8. Signatures

Follow all instructions in the Critical Incident Report form and ensure to fill out all required information.

Saving Progress on your CIR

Your CIR will automatically save every 2 minutes, ensuring your work is captured regularly. However, it’s important to periodically save your work manually by clicking the “Save” button. This will save your current progress without submitting or reporting the CIR.

You can view the last time your CIR was saved by looking at the footer of the page.

When you have completed the CIR, you can click on "Report Incident" to report the Critical incident.

If your CIR doesn't submit after you click on "Report Incident", it may be because of missing/invalid data.

A message banner should appear at the top right to let you know whether the action was successful or not. Read the message carefully to see what went wrong. Scroll through your report for any instructions on what is required of you to successfully submit the CIR.

Access Permissions

As a Supervisor, you may create, view, and edit all CIRs that have been Reported. You cannot edit a CIR that is "In-Progress".

After successfully reporting a Critical Incident, you can make changes while the CIR is still in Draft status. To edit a reported CIR, go to the Critical Incident tab for your client, locate the CIR you want to update, and click “Edit.”

Critical Incident Audits are a timeline of revisions that indicate what was changed, who changed it, and when it was changed.

To view CIR Audits, click on the Clock Icon/Audits button of the CIR you wish to view the audits for. You can view audits from the CIR tab, the view page, and the edit page.

CIR Privacy is a feature designed to protect the integrity of important legal documents. In Nurture, “Private” documents are hidden from all Care Providers except the submitter. The Care Provider who submits a Private CIR cannot edit the CIR after it is reported, regardless of its status.

By default, certain Critical Incident Types are automatically set as private, including:

• Allegation of Abuse/Neglect

• Death of Child

• Staff/Caregiver Criminal Activity/Charges/Offences (or potential of)

Supervisors, Managers, and other Admin staff can mark any CIR as Private, regardless of the Incident Type. In such cases, the same restrictions will apply.

The Program Tab in a Client Profile contains important information pertaining to the type of care the child is receiving as well as all the care providers accountable to deliver this care.

Access Permissions

As a Supervisor, you have the ability to view and edit a Client's Program.

The Documents tab is a repository in a Client Profile to store important records, legal documents, case files, and other relevant files.

Document Privacy is a feature designed to protect the integrity of important legal documents. In Nurture, “Private” Documents are hidden from all Care Providers including the submitter.

Access Permissions

As a Supervisor, you can upload, edit, remove, and archive documents.

Contacts help identify important individuals who may be relevant to the client’s care, such as the child’s legal guardian, psychiatrist, or physician.

Access Permissions

As a Supervisor, you can manage all contacts and their information.

Comments on Nurture are a great way to start communication threads with your team. Comments on Client Profiles allow you to share announcements, ask questions, and document any other dated notes outside of Daily Logs.

Posting a comment is simple. Locate the comment box near the Comment tab, type your comment, and click "Comment".

To reply to any comment thread, find the comment you wish to reply to and click on "Reply".

To edit your comment, double click on it. The comment can now be adjusted and you can save your changes by clicking "Save". Optionally, you can press "Cancel" if you change your mind.

Access Permissions

As a Care Provider, you can post and reply comments on any client profile you have access to. You can also edit any comment.

Tags are used throughout Nurture as a convenient way to classify and group items, making them easier to filter later on.

In the Daily Log and Document tabs, you have the option to add multiple tags to your entries. This allows you to use the search filters to locate your log or document by applying the tag filter.

Access Permissions

As a Supervisor, you can manage all tags to Daily Logs and Documents